Your Privacy on okbej

Data Controller Information

For the purposes of this Privacy Policy, the data controller responsible for the personal information you provide through the okbej platform is okbej, operating the website at okbej.net and all associated subdomains, mobile-optimised pages, and API endpoints that support the platform's functionality.

As the data controller, okbej determines the purposes for which your personal data is processed and the means by which that processing is carried out. okbej is committed to handling all personal data in a lawful, fair, and transparent manner, and to collecting only the data that is genuinely necessary for the purposes described in this policy.

All data-related enquiries, access requests, erasure requests, and complaints should be directed to the okbej data privacy contact at [email protected]. We aim to respond to all privacy-related correspondence within five business days. Our support team operates in English and is available 24 hours a day, seven days a week, including Bangladeshi public holidays such as Eid and Victory Day (16 December).

Information We Collect

okbej collects personal information from you through several channels: directly when you register an account, verify your identity, make a deposit or withdrawal, or contact our support team; automatically through the technical operation of the platform; and from third-party sources such as payment providers and identity verification services where this is necessary to deliver our service.

Information You Provide Directly

When you register for an okbej account and use our platform, you may provide the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, and national identity information (Bangladesh NID number and document image).
• Contact Data: Mobile phone number (used as your primary account identifier), email address, and residential address including division, district, and upazila.
• Financial Data: Mobile wallet account numbers (bKash, Nagad, Rocket, Upay), bank account details where applicable, deposit and withdrawal transaction records, and gaming balance history.
• Verification Documents: Scanned copies or photographs of your Bangladesh National Identity Card (NID), utility bills or bank statements provided for address verification, and any selfie images submitted as part of liveness checks.
• Account Credentials: Your chosen username and an encrypted hash of your password. okbej never stores your password in plain text.
• Communications Data: The content of any messages you send to okbej support via email or live chat, including support ticket history.

Information Collected Automatically

When you use the okbej platform, certain technical data is collected automatically through our servers, cookies, and analytics systems:

• Device and Browser Data: IP address, device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, game titles played, bet amounts and outcomes, session duration, login timestamps, and navigation paths through the okbej site.
• Location Data: Approximate geographic location derived from your IP address. okbej does not collect GPS-level precise location data.
• Transaction Logs: A complete log of all financial transactions on your account, including timestamps, amounts in BDT, payment method identifiers, and transaction reference numbers.

How We Use Your Information

okbej processes your personal data only for specific, legitimate purposes. We do not use your data for purposes that are incompatible with those for which it was originally collected. The following table summarises the primary purposes for which okbej processes personal data, the legal basis for each purpose, and the categories of data involved.

Marketing Communications

okbej will only send you promotional emails, SMS notifications, or in-platform messages about bonuses, new games, BPL cricket promotions, and seasonal offers (such as Eid or Pohela Boishakh campaigns) if you have explicitly opted in to receive such communications during registration or through your account settings. You may withdraw your consent to marketing communications at any time by updating your preferences in your account dashboard or by contacting [email protected].

Withdrawing consent to marketing does not affect your ability to use the okbej platform or receive service-critical communications (such as deposit confirmations, withdrawal notifications, or security alerts), which are sent on the basis of contract performance rather than consent.

Sharing and Disclosure of Data

okbej does not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances. Your data may be shared with the following categories of third parties only to the extent necessary and only for the purposes described in this policy:

Payment Service Providers

To process deposits and withdrawals, okbej shares the minimum necessary financial and identity data with the relevant payment provider — for example, your registered mobile number with bKash or Nagad when processing a mobile wallet transaction. Payment providers are bound by their own privacy frameworks and are prohibited from using your data for any purpose beyond processing the specific transaction.

Game Providers

Third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive a session token and an anonymised player identifier when you launch a game. They do not receive your full name, NID number, mobile wallet details, or other personally identifiable information. Game providers use session data solely to render the game, record the outcome, and return results to the okbej platform.

Identity Verification Services

Where okbej uses a third-party KYC verification service to confirm the authenticity of your identity documents, your verification documents and identity data are shared with that provider solely for the purpose of completing the verification check. Verification providers are required under contract to delete your document images after the check is complete and to retain only the verification outcome.

Legal and Regulatory Disclosure

okbej may disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities where we are legally required to do so, or where we have a legitimate interest in doing so to prevent fraud, money laundering, or other criminal activity. In such cases, okbej will disclose only the minimum data necessary to satisfy the legal requirement.

Cookies and Tracking Technologies

okbej uses cookies and similar tracking technologies (including local storage and session tokens) to operate the platform, maintain your login session, remember your preferences, and understand how players interact with the site. This section explains what types of cookies okbej uses and how you can manage your cookie preferences.

Types of Cookies Used by okbej

Managing Your Cookie Preferences

Strictly necessary and security cookies cannot be disabled as they are essential for the operation of the okbej platform. Functional and analytics cookies may be declined or removed at any time through your browser settings. Most modern browsers allow you to block or delete cookies through their privacy or settings menu. Please note that disabling functional cookies may affect your experience — for example, your preferred payment method may not be remembered between sessions.

okbej does not use third-party advertising cookies or cross-site tracking pixels. Any analytics data collected through okbej's own analytics system is held internally and is not shared with external advertising networks.

Data Retention and Storage

okbej retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of personal data held by okbej:

• Account and Identity Data: Retained for the duration of your active account plus a minimum of five years following account closure, in accordance with anti-money laundering record-keeping requirements.
• KYC Verification Documents: NID images and address verification documents are retained for five years following account closure. After this period, document images are securely deleted and only the verification outcome record is retained.
• Financial Transaction Records: All deposit, withdrawal, and gaming transaction logs are retained for seven years following the date of the transaction to satisfy financial record-keeping obligations.
• Support Communications: Email and live chat correspondence is retained for three years from the date of the last message in a support thread.
• Marketing Consent Records: Records of your opt-in and opt-out decisions for marketing communications are retained for five years to demonstrate compliance with consent requirements.
• Analytics and Usage Data: Aggregated, anonymised usage data may be retained indefinitely for platform improvement purposes. Individual-level usage logs are deleted or anonymised after 24 months.

Data Storage Location

Your personal data is stored on secure servers. okbej applies industry-standard security measures to protect your data, including AES-256 encryption for data at rest, TLS 1.3 for data in transit, role-based access controls limiting which okbej staff members can access which categories of data, and regular third-party security audits. All staff with access to personal data are subject to confidentiality obligations.

Where data is processed by a third-party service provider outside of Bangladesh, okbej ensures that appropriate contractual safeguards are in place to protect your data to a standard equivalent to that described in this policy.

Your Data Rights

As a player on the okbej platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact [email protected] with the subject line that clearly describes your request. okbej will respond to all valid rights requests within 30 days of receipt.

Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise a data right, or have a concern about how okbej has handled your personal data, please contact our privacy team using the details below. All privacy correspondence is handled exclusively by email and live chat — okbej does not operate a telephone support line.

• Email: [email protected] (subject line: "Privacy Enquiry" or "Data Rights Request")
• Live Chat: Available from your okbej account dashboard, 24 hours a day, 7 days a week
• Response Time: Privacy-related requests are acknowledged within one business day and resolved within 30 calendar days in most cases

Complaints

If you are not satisfied with how okbej has handled a privacy concern after contacting us directly, you have the right to escalate your complaint. okbej takes all privacy complaints seriously and will work to resolve any issue promptly and fairly. All formal complaints should be submitted in writing to [email protected] with the subject line "Formal Privacy Complaint" and should include a clear description of your concern, the data involved, and any previous correspondence with the okbej support team.

Policy Updates

okbej may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, registered players will be notified via email to the address associated with their account. The "Last Updated" date at the top of this page will always reflect the most recent revision. Continued use of the okbej platform following notification of a policy update constitutes your acceptance of the revised Privacy Policy.