Responsible Gaming at okbej

Our Commitment to Safe Play

At okbej, responsible gaming is not an afterthought — it is a core principle that shapes every aspect of how we operate our platform for players across Bangladesh. From Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, Rangpur, and beyond, we believe that every player deserves access to an entertainment environment that is genuinely safe, transparent, and under their own control.

Gambling at okbej should always be a leisure activity — something you do for fun, with money you can afford to spend, and time you have chosen to allocate. It should never be a way to earn income, escape from personal problems, or cope with stress. Our okbej platform provides a range of player protection tools designed to keep your experience within those boundaries, and our support team is available 24 hours a day, seven days a week, to assist you if things begin to feel out of balance.

okbej maintains the following core commitments to every player registered on our platform:

• We will never target marketing at players who have self-excluded or requested a cooling-off period.
• We will enforce age verification strictly — no player under the age of 18 may register or play on okbej.
• We will provide deposit limit, session limit, and self-exclusion tools that take effect promptly once requested.
• We will train our support team to identify potential signs of problem gambling and to respond with empathy and practical guidance.
• We will never pressure a player to continue gaming, chase losses, or increase their deposit limits against their stated preferences.

18+ Age Restriction Policy

okbej strictly enforces an 18+ age restriction across all areas of the platform. This is a non-negotiable requirement. Any person under the age of 18 is prohibited from registering an account, depositing funds, placing bets, or playing any game on the okbej platform, regardless of the type of game or betting market involved.

To enforce this requirement, okbej requires all new players to complete a Know Your Customer (KYC) identity verification process that includes submission of a valid Bangladesh National Identity Card (NID). The NID clearly displays the holder's date of birth, allowing okbej to confirm that the applicant is 18 years of age or older before the account is activated for real-money play.

What We Do to Prevent Underage Gambling

• All new accounts are suspended for real-money play until NID verification is complete and the player's age is confirmed.
• okbej's systems flag any account where the provided date of birth suggests the player may be under 18, and those accounts are reviewed manually before activation.
• If at any point during account use okbej has reason to believe that an account is being operated by a person under 18, the account will be immediately suspended pending investigation.
• Any funds deposited by an underage player will be returned in full, and the account will be permanently closed.

Recognising Problem Gambling

Problem gambling develops gradually and can affect anyone — regardless of income, education level, or how long they have been gambling. Recognising the early signs in yourself or someone close to you is the first and most important step toward getting help. okbej wants every player to be equipped with this knowledge.

Gambling becomes a problem when it starts to interfere with your personal life, financial wellbeing, work or studies, or relationships. The shift from recreational gambling to problem gambling can be subtle, which is why honest self-reflection is so important.

Player Protection Tools

okbej provides a comprehensive suite of player protection tools that are accessible directly from your account dashboard. These tools are designed to put you in control of your gaming activity and to give you clear, practical options whenever you need to step back, recalibrate, or stop entirely.

All protection tools on okbej take effect without delay once activated. Requests to reduce limits or activate time-outs and exclusions are processed immediately. Requests to increase limits or lift restrictions may require a cooling-off period of up to 72 hours to ensure the decision is deliberate and considered.

Self-Exclusion Programme

Self-exclusion is the most comprehensive player protection tool offered by okbej. When you self-exclude, your account is closed for real-money play for the duration you have chosen, and your personal information is flagged to prevent you from opening a new account during the exclusion period. This is a firm commitment — self-exclusions cannot be reversed during the active period, regardless of the reason.

Available Self-Exclusion Durations

• 6 Months: Suitable if you want a structured medium-term break and intend to reassess your relationship with gambling after six months of abstinence.
• 1 Year: A longer break that provides meaningful time away from the platform and from gambling-related decisions.
• 3 Years: A serious, extended exclusion for players who recognise that gambling is causing significant problems in their life.
• Permanent: An indefinite, irreversible closure of your okbej account. Permanent self-exclusions cannot be reversed under any circumstances. This is the right choice if you believe gambling is no longer compatible with your wellbeing.

What Happens During Self-Exclusion

• Your account is immediately suspended for all real-money activities — you cannot deposit, place bets, or play games.
• Any pending withdrawal of funds already in your account balance will be processed and returned to your registered bKash, Nagad, or Rocket wallet within the standard processing window.
• All marketing communications (email, SMS, in-platform notifications) are stopped immediately and will not resume during the exclusion period.
• If you attempt to register a new okbej account during your self-exclusion period, your identity will be matched and the new account will be closed.
• At the end of a fixed-term self-exclusion (6 months, 1 year, or 3 years), your account will remain closed until you actively contact okbej to request reinstatement. Reinstatement requires a 7-day reflection period before access is restored.

How to Request Self-Exclusion

To initiate self-exclusion, log in to your okbej account, navigate to the Responsible Gaming section of your account dashboard, and select your preferred exclusion duration. Alternatively, you may request self-exclusion directly through our live chat support or by emailing [email protected] with the subject line "Self-Exclusion Request" and stating your preferred duration. Your request will be actioned within one hour of receipt, 24 hours a day, every day of the year.

Deposit and Spending Limits

Setting a deposit limit is one of the most effective preventive responsible gaming measures a player can take. By capping the amount of money you can deposit within a given timeframe, you protect yourself from the risk of depositing beyond your means in the heat of the moment — a common trigger for problem gambling behaviour.

okbej allows you to set deposit limits denominated in Bangladeshi Taka (BDT) across three timeframes: daily, weekly, and monthly. For example, you might choose to limit yourself to ৳2,000 per day, ৳10,000 per week, or ৳30,000 per calendar month. These limits can be applied independently or in combination.

How Deposit Limits Work

• Deposit limits apply to the total amount you can deposit across all payment methods — bKash, Nagad, Rocket, Upay, and any bank transfer options — within the defined period.
• If a deposit attempt would cause you to exceed your active limit, the transaction will be declined and you will be notified of your remaining allowance for the current period.
• To reduce your deposit limit, the change takes effect immediately with no waiting period.
• To increase your deposit limit, a mandatory 72-hour review period applies before the change takes effect. This prevents impulsive decisions made in the moment from bypassing your considered protection preferences.
• You may also set a loss limit — a cap on net losses within a period — which functions alongside but independently of your deposit limit.